Privacy Policy according to GDPR:

According to the General Data Protection Regulation (GDPR), we inform you about the processing of your personal data by us and your rights in connection with it.

Controller The controller within the meaning of the General Data Protection Regulation (GDPR) and other national data protection laws of the member states as well as other data protection regulations is:

Ralph Geuenich GmbH
Justus-von-Liebig-Str. 31
53121 Bonn
Germany

Tel.: +49 228 640731
info@geuenich-haustechnik.de
www.geuenich-haustechnik.de

Data Protection Officer
Our company’s data protection officer is available to provide information and is your point of contact for any questions. You can reach them at:

Ralph Geuenich
Justus-von-Liebig-Str.31
53121 Bonn
Germany

Tel.: +49 228 640731
info@geuenich-haustechnik.de

User Data During your visit to our website, temporary usage data for statistical purposes is stored on our web server; the web host requires this data for server operation, and we use it solely to enhance the quality of our website. Logged information includes

• the page from which the file was requested,
• the name of the file,
• the date and time of the request,
• the amount of data transferred,
• the amount of data transferred,
• the description of the type of web browser used,
• the IP address of the requesting computer, anonymized to prevent personal identification.

Long-term storage of this log data only occurs in anonymized form.

Data Security
To protect your data from unauthorized access as comprehensively as possible, we implement technical and organizational measures. We use encryption technology on our pages. Your information is transmitted from your computer to our server and vice versa over the Internet using TLS encryption. You can recognize this by the closed padlock icon in your browser’s address bar and the address starting with https://.

Privacy Policy for the Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. („Google“). Google Analytics uses „cookies“, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You can prevent the storage of cookies by adjusting your browser settings accordingly; however, please note that if you do this, you may not be able to use all the features of this website to their full extent. Furthermore, you can prevent Google from collecting and processing data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

Usage of Google Maps

On our „Contact“ page, we have integrated a map from Google Maps. Google Maps is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. When you access the map, usage data is collected by Google and cookies may be set. Google has certified its compliance with the EU-US Privacy Shield framework, ensuring adherence to European data protection regulations. You can find more information about Google’s privacy policy and terms of use here.

Use of Cookies

Our website also uses cookies. Cookies are small text files that are stored and read on the user’s device. These can be cookies that are deleted immediately after closing your browser (session cookies) or cookies that remain stored even after closing the browser. Cookies may contain data that allows recognition of previously used devices. However, cookies may also only contain data related to specific settings that are not personally identifiable.

On our website, we use session cookies. The processing of these text files is based on Article 6(1)(f) of the GDPR. The sole purpose is to optimize the website and its presentation so that you can use it effectively.

To receive notifications about cookie usage, please adjust your browser settings to alert you when cookies are being placed. Additionally, through your browser settings, you can delete cookies or prevent new cookies from being set. Please be aware that this may result in our website being displayed with limited functionality or certain features becoming unavailable.

Contact Form

If you wish to use our contact form to get in touch with us, we only require your name and email address. If you choose to provide additional personal data, you may do so voluntarily, but it is not mandatory.

All data you provide us through the contact form will only be used to respond to your inquiry in a customer-oriented manner, in accordance with Article 6(1)(b) and Article 6(1)(f) of the GDPR. Once your inquiry has been satisfactorily resolved from your perspective, we will delete your data, unless we are required to retain it due to legal retention obligations. Your data will not be disclosed to third parties.

If you wish to object to the processing of your data submitted via the contact form, you can inform us by email at info@geuenich-haustechnik.de.

You can also contact us via email. We use the data you send us via email exclusively to respond to your inquiry. After that, if no legal retention periods apply, we will promptly delete the data. Please note that depending on your mail server’s configuration, email communication may occur without transport encryption.

Data Processors

We engage service providers to support the operation of our website. As part of a data processing agreement under Article 28 of the GDPR, we may transmit your data to these service providers, who are contractually obligated to adhere to our instructions.

We collaborate with the following service providers:

• Host Europe (web hosting services)
• Schön! web-konzeption und -design (website support and design)

These providers assist us in operating our website and may process your data as part of their services, under our instructions and in compliance with data protection regulations.

There is no transfer of data to third parties as defined in Article 4(10) of the GDPR.

Your rights as a user

If your personal data is processed, you are a data subject within the meaning of the GDPR, and you have the following rights:

• Right to Information (Art. 15 GDPR): You have the right to obtain confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, you have the right to access the personal data and the specific information listed in Article 15 GDPR.
• 
  
  
• Right to Rectification and Erasure (Art. 16 and 17 GDPR):
• You have the right to request immediate rectification of inaccurate personal data concerning you and, if necessary, completion of incomplete personal data. You also have the right to request that personal data concerning you be erased without delay if one of the reasons specified in Art. 17 GDPR applies, such as if the data is no longer necessary for the purposes for which it was collected.
• 
  
  
• Right to Restriction of Processing (Art. 18 GDPR): You have the right to request restriction of processing if one of the conditions specified in Art. 18 GDPR applies, for example, if you have objected to processing pursuant to Art. 21 GDPR pending the verification whether our legitimate grounds override yours.
  
• Right to Data Portability (Art. 20 GDPR):
• In certain cases as outlined in Art. 20 GDPR, you have the right to receive your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format, and have the right to transmit those data to another controller without hindrance from us.
• 
  
• You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Article 6(1)(f) GDPR (processing for the purposes of legitimate interests). We will no longer process the personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
  
  
• You have the right to lodge a complaint with a supervisory authority under Article 77 of the GDPR if you believe that the processing of your personal data violates data protection regulations. This right to lodge a complaint can be exercised with a supervisory authority in the Member State of your habitual residence, place of work, or the place of the alleged infringement.

Additional Privacy Policy:

1. Scope and Contract Initiation/Conclusion

In addition to the privacy policy posted on the website, the following provisions apply to all inquiries via HeizungOnline (www.vai.vg/heizungonline): The collection, processing, and use of your personal data are governed by the statutory provisions of German law and in accordance with our privacy policy. To provide services related to your inquiry via the link www.vai.vg/heizungonline, we may request additional data from you during the order process, such as name and address, making these supplementary privacy provisions necessary. We collect, process, or use your personal data only for processing and fulfilling an order, and potentially for asserting warranty claims or guarantees as promised, or as required by law, such as to fulfill retention obligations. If you choose to contact us via www.vai.vg/heizungonline and the contact form provided therein, the information you provide will be stored for the purpose of processing your inquiry and for any follow-up questions.

2.

Newsletter, Advertising, and Customer Satisfaction Surveys

You have the option on our website to consent to the use and processing of your personal data for the purpose of customer satisfaction surveys conducted by us. You provide this consent by activating a corresponding checkbox on our website. Your personal data will be used exclusively for these purposes and will only be disclosed within Ralph Geuenich GmbH. If you purchase a product from us, we may send you informational emails regarding similar goods or services in the future. The sending of these emails is subject to Section 2.1 and occurs only after completing an order. You can revoke your consent to the use and processing of your personal data for the purposes stated in Section 2 at any time with effect for the future, informally and using the contact details provided in the privacy policy. You can also request the text of your consent declaration from there. Additionally, each email sent for the purposes stated in Section 2 contains a link to unsubscribe from informational emails.

3. We do not disclose your personal data outside of Ralph Geuenich GmbH. However, exceptions to this are service providers whom we engage to fully fulfill your request and who require additional data to process your request. These may include (1) shipping and transportation companies (your address, and optionally email address and telephone number for scheduling a suitable appointment), (2) specialized partners of Ralph Geuenich GmbH (your address, and optionally email address and telephone number for scheduling a suitable appointment and further handling of the request), and (3) HeizungOnline (your address, and optionally email address and telephone number).

The transfer of personal data occurs in accordance with the legal provisions of German law and only to the extent necessary for the intended purpose.

As of January 2020